Online Orders Customer Support

Overview

The Honda Buy & Pick Up in-store option provides you the convenience of shopping for your power equipment online. You can conveniently choose your preferred pick up date and one of our Honda trained technicians will inspect and assemble your product in time for your pick up date.

Online Order Status

Shop online in 3 easy steps: 

1. Select your Honda Power Equipment and complete the Buy & Pickup checkout process. 

2. Once your online order has been confirmed you will be notified via email to confirm your preferred pick up date 

3. For easy order pick-up, please bring the following with you to the Honda retailer. 
• A government-issued photo ID 
• Your order confirmation email containing the full order details 

Buy & Pick-Up is Valid Only:

• At the specific Honda retail store selected when the order is placed 
• For orders confirmed via Buy & Pick-Up Order Confirmation email 
• During business hours at the preferred Honda retailer

FAQs

Whom do I contact if I have questions regarding the product or my order?

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Please contact us toll free 1-888-946-6329 Mon to Fri 8:00 am to 8:00 pm (EST) or email honda_cr@ch.honda.com with your order details.

How does the Buy Online, Pick Up In-Store process work?

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Once you have successfully placed your order online you will receive a series of email messages. First you will get an Order Received email to acknowledge your order has been placed. Then, you will receive an Order Confirmation email with the details of when you can pick up your order along with the pickup location.

How soon will my order be ready for pick up after I've ordered it online?

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During the online check out process you will have the option to select your preferred pick up date. Your Honda Dealer will have your unit prepared and the pre-delivery inspection completed prior to your arrival.

Why do I need to provide my phone number when placing an order online?

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If for some reason there is an issue or update with your order, we may need to reach you directly to provide additional information in regards to your order.

How will I know my order is ready for pickup?

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You will receive an Order Confirmation email with the details of when you can pick up your order along with the pickup location.

What do I need to bring to the store to pick up my order?

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For easy order pick-up, please bring the following with you to the Honda Dealer:
• A government-issued photo ID
• Your order confirmation email containing the full order details

What if I can't pick up my order at the Honda Dealer and need to send someone to pick up my order for me?

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For your protection, only the credit card holder that was used to submit the order may pick up your order.

What if I need to change or cancel my order?

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Please contact us toll free 1-888-946-6329 Mon to Fri 8:00 am to 8:00 pm (EST) or email honda_cr@ch.honda.com with your order details.

What if I need to return an item(s) I ordered?

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Please contact the Honda Dealer .

Why am I being charged an environmental fee in my order purchase?

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Honda Power Equipment is committed to keeping electronics out of landfills. Environmental Handling Fees (EHFs) cover the cost associated with the safe and responsible recycling of end-of-life electronics. EHFs are administered by provincially approved recycling programs and are not government taxes. Online orders - You will see the fee appear during checkout. Please note: for online orders, EHFs are charged based on your shipping address.

Why do I have PDI fees charged?

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Freight and PDI (Pre-Delivery Inspection) are an integral part of your new Honda Power Equipment purchase. This process ensures a Honda technician professionally inspects and assembles your product to the highest standards, free of mechanical or cosmetic issues before delivery. We also include personal one-on-one Honda Power Equipment instruction on proper product use and review maintenance intervals, safety precautions and warranty information.

Return policy

Ordering, Payment and Cancellation 

Price advertisements on the Honda site are invitations to you to make offers to purchase Honda Product on the Honda site, and are not offers to sell. Your properly completed and submitted order form on the Honda site constitutes your offer to purchase the Honda Product referenced in your order. Your order will be deemed to be accepted only if and when Honda sends a confirmation email to your provided email address to confirm the availability and delivery status of your ordered Honda Product at your local Honda dealer (the “Confirmation Email ”). The Confirmation Email constitutes the acceptance of your order by Honda and your local Honda dealer, and forms a legally binding contract. A hold will be placed on your credit card for the total purchase price of your purchase order following your submission of the order form on the Honda site. The total price of your purchase order will not be charged to your credit card until the Confirmation Email has been sent to your email address. If you wish to cancel an order before you receive the Confirmation Email, you may attempt to do so by calling 1-888-9-HONDA-9 (1-888-946-6329). However, we may not receive and process your cancellation request before your order has been processed, in which case the Confirmation Email may already be sent and your credit card already charged. Should you still wish to cancel the order, a refund process will be initiated from the escrow account between Honda and your local Honda dealer. 

Delivery and Returns

Delivery of the Honda Product you have ordered for your local Honda dealer pick-up is subject to availability at the Honda dealer or national Honda warehouse. We will send you a Confirmation Email to provide more information on the availability and delivery status of your ordered Honda Product at your local Honda dealer. The Bill of Sale for your Honda Product is made between you and your local Honda dealer. Following your pick-up of the Honda Product, all requested returns or refunds shall be processed through your local dealer and subject to the return and/or refund policies of your local dealer and any laws applicable to your local dealer. If a Honda Product offered on the Honda site is not substantially as described, your sole remedy is to return it to your local dealer in unused (as-new) condition.

Contact Us

Head Office

Ontario, Western and Atlantic Regions:

180 Honda Blvd

Markham ON

L6C 0H9

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1-800-387-5399

honda_cr@ch.honda.com

Quebec Region:

1750 Eiffel St

Boucherville QC

J4B 7W1

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1-800-387-5399

honda_cr@ch.honda.com

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