Whom do I contact if I have questions regarding the product or my order?
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Please contact us toll free 1-888-946-6329 Mon to Fri 8:00 am to 8:00 pm (EST) or email honda_cr@ch.honda.com with your order details.
How does the Buy Online, Pick Up In-Store process work?
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Once you have successfully placed your order online you will receive a series of email messages. First you will get an Order Received email to acknowledge your order has been placed. Then, you will receive an Order Confirmation email with the details of when you can pick up your order along with the pickup location.
How soon will my order be ready for pick up after I've ordered it online?
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During the online check out process you will have the option to select your preferred pick up date. Your Honda Dealer will have your unit prepared and the pre-delivery inspection completed prior to your arrival.
Why do I need to provide my phone number when placing an order online?
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If for some reason there is an issue or update with your order, we may need to reach you directly to provide additional information in regards to your order.
How will I know my order is ready for pickup?
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You will receive an Order Confirmation email with the details of when you can pick up your order along with the pickup location.
What do I need to bring to the store to pick up my order?
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For easy order pick-up, please bring the following with you to the Honda Dealer:
• A government-issued photo ID
• Your order confirmation email containing the full order details
What if I can't pick up my order at the Honda Dealer and need to send someone to pick up my order for me?
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For your protection, only the credit card holder that was used to submit the order may pick up your order.
What if I need to change or cancel my order?
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Please contact us toll free 1-888-946-6329 Mon to Fri 8:00 am to 8:00 pm (EST) or email honda_cr@ch.honda.com with your order details.
What if I need to return an item(s) I ordered?
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Please contact the Honda Dealer .
Why am I being charged an environmental fee in my order purchase?
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Honda Power Equipment is committed to keeping electronics out of landfills. Environmental Handling Fees (EHFs) cover the cost associated with the safe and responsible recycling of end-of-life electronics. EHFs are administered by provincially approved recycling programs and are not government taxes. Online orders - You will see the fee appear during checkout.
Please note: for online orders, EHFs are charged based on your shipping address.
Why do I have PDI fees charged?
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Freight and PDI (Pre-Delivery Inspection) are an integral part of your new Honda Power Equipment purchase. This process ensures a Honda technician professionally inspects and assembles your product to the highest standards, free of mechanical or cosmetic issues before delivery. We also include personal one-on-one Honda Power Equipment instruction on proper product use and review maintenance intervals, safety precautions and warranty information.