Whom do I contact if I have questions about ordering online?
Please contact us toll free at 1-888-946-6329 Mon to Fri 8:00 am to 8:00 pm (EST) or email firstname.lastname@example.org.
How soon will my order be ready for pick up after I've ordered it online?
During the online check out process you will have the option to select your preferred pick up date. Your Honda Dealer will have your unit prepared and the pre-delivery inspection completed prior to your arrival.
Why do I need to provide my phone number when placing an order online?
If for some reason there is an issue or update with your order, we may need to reach you directly to provide additional information in regards to your order.
How will I know my order is ready for pickup?
Your Confirmation Email will have information on your preferred pickup date along with the pickup location.
What do I need to bring to the store to pick up my order?
To pick up your order, you must bring the following:
• A government-issued photo ID corresponding to the name in the online order
• The order Confirmation Email containing the full order details
What if I need to change or cancel my order?
If you wish to cancel your order prior to taking possession of the Honda Product and receive a full refund, you may do so within 14 days from the time of the order by directly contacting the local Honda Dealer you identified during the ordering process. All refunds that are requested must be directed to (and will be processed by) such local Honda Dealer.
What if I need to return an item(s) I ordered?
Please contact the Honda Dealer .
Why am I being charged an environmental fee in my order purchase?
Honda Power Equipment is committed to keeping electronics out of landfills. Environmental Handling Fees (EHFs) cover the cost associated with the safe and responsible recycling of end-of-life electronics. EHFs are administered by provincially approved recycling programs and are not government taxes. Online orders - You will see the fee appear during checkout.
Please note: for online orders, EHFs are charged based on your billing address.
Why do I have PDI fees charged?
Freight and PDI (Pre-Delivery Inspection) are an integral part of your new Honda Power Equipment purchase. This process ensures a Honda technician professionally inspects and assembles your product to the highest standards, free of mechanical or cosmetic issues before delivery. We also include personal one-on-one Honda Power Equipment instruction on proper product use and review maintenance intervals, safety precautions and warranty information.
What if I can’t pick up my purchase on my scheduled pickup date?
Please contact the Honda Dealer before your scheduled pickup. If you have not picked up the Honda Product you ordered, your selected Honda Dealer can choose, at its sole option, to cancel your order and refund your payment in full at any time after the 14-day refund period has expired.
Whom do I contact if I have questions about my order?
Please contact the Honda Dealer you’ve selected as outlined in your Confirmation Email.
What should I do if my preferred Honda Dealer does not appear to have stock of the product(s) I wish to order?
Please contact your preferred Honda Dealer to confirm inventory levels if you are unsure of the store’s product availability.