Online Order Customer Support
FAQ
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Whom do I contact if I have questions about ordering online?
Please contact us toll free at 1-888-946-6329 Mon to Fri 8:00 am to 8:00 pm (EST) or email honda_cr@ch.honda.com.
How soon will my order be ready for pick up after I've ordered it online?
During the online check out process you will have the option to select your preferred pick up date. Your Honda Dealer will have your unit prepared and the pre-delivery inspection completed prior to your arrival.
Why do I need to provide my phone number when placing an order online?
If for some reason there is an issue or update with your order, we may need to reach you directly to provide additional information in regards to your order.
How will I know my order is ready for pickup?
Your order Confirmation Email will have information on your preferred pickup date along with the pickup location.
What do I need to bring to the store to pick up my order?
To pick up your order, you must bring the following:
• A government-issued photo ID corresponding to the name in the online order
• The order Confirmation Email containing the full order details
What if I need to change or cancel my order?
If you wish to cancel your order prior to taking possession of the Honda Product and receive a full refund, you may do so within 14 days from the time of the order by directly contacting the local Honda Dealer you identified during the ordering process. All refunds that are requested must be directed to (and will be processed by) such local Honda Dealer.
What if I need to return an item(s) I ordered?
Please contact the Honda Dealer.
Why am I being charged an environmental fee in my order purchase?
Honda Power Equipment is committed to keeping electronics out of landfills. Environmental Handling Fees (EHFs) cover the cost associated with the safe and responsible recycling of end-of-life electronics. EHFs are administered by provincially approved recycling programs and are not government taxes.
Online Orders – You will see the fee appear during checkout.
Please note: for online orders, EHFs are charged based on your billing address.
Why do I have PDI fees charged?
Freight and PDI (Pre-Delivery Inspection) are an integral part of your new Honda Power Equipment purchase. This process ensures a Honda Technician professionally inspects and assembles your product to the highest standards, free of mechanical or cosmetic issues before delivery. We also include personal instruction with a Honda Power Equipment technician on proper product use and review maintenance intervals, safety precautions and warranty information.
What if I can’t pick up my purchase on my scheduled pickup date?
Please contact the Honda Dealer before your scheduled pickup. If you have not picked up the Honda Product you ordered, your selected Honda Dealer can choose, at its sole option, to cancel your order and refund your payment in full at any time after the 14-day refund period has expired.
Whom do I contact if I have questions about my order?
Please contact the Honda Dealer you’ve selected as outlined in your order Confirmation Email.
What should I do if my preferred Honda Dealer does not appear to have stock of the product(s) I wish to order?
Please contact your preferred Honda Dealer to confirm inventory levels if you are unsure of the store’s product availability.
Return Policy
Ordering, Payment, and Cancellation.
Price advertisements on the Honda site are invitations to you to make offers to purchase Honda Product on the Honda site, and are not offers to sell. Your properly completed and submitted order form on the Honda site constitutes your offer to purchase the Honda Product referenced in your order from the local Honda dealer you have identified during the ordering process. Your order will be deemed to be accepted only if and when Honda sends a confirmation email to your provided email address to confirm its receipt of your order (the “Confirmation Email”). The Confirmation Email constitutes the acceptance of your order by your local Honda dealer, and forms a legally binding contract between you and the local Honda dealer.
The total price of your purchase order will be charged to your credit card upon the submission of your order. If you wish to cancel your order prior to taking possession of the Honda Product and receive a full refund, you may to do so within 14 days from the time of the order by directly contacting the local Honda dealer you identified during the ordering process. All refunds that are requested must be directed to (and will be processed by) such local Honda dealer.
If you have not picked up the Honda Product you ordered, your selected Dealer can choose, at its sole option, to cancel your order and refund your payment in full at any time after the 14-day refund period has expired.
Pick-up & Returns
In addition to the Confirmation Email, you will be notified when the Honda Product you ordered is available for pick-up at your local Honda dealer. Pick-up of the Honda Product you have ordered from your local Honda dealer is subject to availability at the Honda dealer or national Honda warehouse. Honda and local Honda dealers are not responsible for supply shortages or lack of availability of the ordered Honda Product. If the Honda Product you purchased on the Honda site is determined to be unavailable, your sole and exclusive remedy is to a full refund of the price charged to your credit card at the time of submitting your order.
You must pick up your Honda Product within 14 days of receiving the Confirmation Email. If you have not picked up the Honda Product you ordered after this 14-day period has expired, your selected Dealer can choose to cancel your order and refund your payment in full at any time.
The Bill of Sale for your Honda Product is made between you and your local Honda dealer. Following your pick-up of the Honda Product, all requested returns or refunds shall be processed through your local dealer and subject to the return and/or refund policies of your local dealer and any laws applicable to your local dealer. If a Honda Product offered on the Honda site is not substantially as described, your sole and exclusive remedy is to return it to your local dealer in unused (as-new) condition.
Contact Us
Ontario, Western and Atlantic Regions:
Phone
[1-800-387-5399]Mailing Address
180 Honda Blvd
Markham ON
L6C 0H9
Quebec Region:
Phone
[1-800-387-5399]Mailing Address
1750 Eiffel St
Boucherville QC
J4B 7W1